Returning Faulty Units
Before you return a unit you will need a 'Returns Number' which you can obtiain by emailing (see below), or
+44 (0) 239 2258 229.
You will need to include the
Returns Number when completing a returns form. This can be downloaded (see below), printed out
and included with the returned unit.
If possible, ensure that you use
the original packing. Units received in a damaged condition are not covered by warranty.
It is therefore recommended that the sender provides suitable insurance.
Solving Operational Problems
If you are experiencing operating difficulties with any product then consult the troubleshooting section of the Operating and User Manual that was
supplied with the unit (or see the products' manuals under the Products Page).
Please find the below links for further reading on DIRAC
Our sister company, Chromatec, designs and manufactures Multi-viewers, MADI up & down converters, and In-Picture audio metering products. Please click the logo to be directed to the